Your questions. Our answers.

Frequently Asked

Where are you located?

We pop up all over, but you can always find the exact location of your session near the top of the product page for the date you selected. (Go to popupmoments.com/book and click on the day of your session to find it.)

If you booked a Basking Ridge Christmas session, it will be at 3625 Valley Rd., Liberty Corner, NJ.

What is your refund policy?

Please see your session’s booking page for an exact refund policy.

What if it rains or snows on the day of my booking?

Please see your session’s booking page for an exact rain/snow policy.

Where is my confirmation email ?

A confirmation email was automatically sent to the email address you used to place the order. If you are having trouble finding the email and it is not in your spam folder, please email us at info@popupmoments.com to ensure a prompt reply.

Can I bring my dog? Are you dog-friendly?

We’re usually dog friendly, but this may vary by location. (See specifics below.)

We want to create the most comfortable possible experience for our guests, so at all locations, all dogs must remain on a short leash or in someone’s arms at all times. Please try to make sure that your dog uses the bathroom prior to appearing in our scenes, and bring a doggy bag in case of accidents. Please do not bring dogs that are aggressive or that may bark excessively at other families or dogs.

If you booked a session at 3625 Valley Road, Liberty Corner, NJ (Basking Ridge), then yes, we are dog-friendly. Keep in mind that dogs are typically not permitted on the farm, but they make an exception for our sessions, so please only bring your dog to our session and not elsewhere on the farm.

If you booked a session at 903 Pompton Ave., Cedar Grove, NJ, then yes, we are dog-friendly there as well.

For other locations, please check your booking page to see our policy on dogs.

Can I bring a professional photographer?

Absolutely! Professional photographers are welcome to accompany families. Depending on your session date/time, we may be able to connect you with our professional photographer as well.

Is my baby too young for your scenes?

We’ve seen families create some adorable newborn photos using our scenes! We always try to make sure that at least one of our scenes has an extra piece that could accommodate a newborn (like a basket with a blanket). You’re also welcome to bring along additional pieces that you think would work well and help your newborn get comfortable for photos.

Is my child too old for your scenes?

Bigger kids are great in our scenes because they can take direction, pose, and smile. All of our scenes are a great fit for kids up to the age of 10. After that, it’s best to use your judgment, but it really depends on your kids. If you can picture them having fun and taking great photos in our scenes even as teenagers, then go for it.

Can’t find what you’re looking for? Email us at info@popupmoments.com.